Monday, November 9, 2009

Take Me to Your Server

Have you been to one these restaurants lately? One person takes your order, a different person fills and refills water glasses, and yet a different person brings food to your table.

I was eating at the Arlington, Va., location of Jaleo yesterday, and although I had a nice meal, it was annoying that whenever I wanted to order an additional food item, I seemed to hear: "You need to tell your server" or "I'll go find your server and send him over."

Every restaurant should train all of its staff to take or handle basic requests -- a glass of wine, coffee, etc. It's silly that one should have to wait for one's server to make those requests. Don't present customers with hurdles for ordering food or drinks.

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